Privacy Policy

KRAMM Distributors ("KRAMM," "we," "us," or "our") provides LPG delivery services to homes and businesses across Antigua & Barbuda. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our Customer Portal, order through WhatsApp, or otherwise interact with our services.

1. Information We Collect

We may collect the following categories of information:

• Account information: name, email address, phone number, delivery address, and password when you create a Customer Portal account.
• Order information: delivery schedule, cylinder or tank size, quantities, order history, and delivery instructions.
• Payment information: billing details and transaction records processed through our secure payment partners. We do not store full card numbers on our own servers.
• Communications: messages sent via WhatsApp, phone, email, or our contact forms, including support requests.
• Technical information: IP address, browser type, device information, and cookies collected automatically when you use our website.

2. How We Use Your Information

We use the information we collect to:

• Schedule, process, and fulfill LPG deliveries and business orders;
• Manage your Customer Portal account, invoices, and receipts;
• Communicate with you about your order status, safety notices, and account activity;
• Respond to support requests submitted by phone, WhatsApp, or email;
• Improve our website, services, and delivery operations;
• Comply with legal, safety, and regulatory obligations related to LPG distribution.

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Delivery drivers and dispatch staff, to the extent necessary to complete your order;
• Payment processors, to securely handle transactions;
• Service providers who support our website, portal, or communications (e.g., hosting, WhatsApp Business messaging);
• Regulators or authorities where required by law or to ensure safe handling of LPG products.

4. Data Retention

We retain your account and order information for as long as your account is active, and for a reasonable period afterward to comply with tax, safety, and business record-keeping obligations. You may request deletion of your data at any time — see our Data Deletion page.

5. Your Rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal information, or to object to certain processing. To exercise these rights, contact us using the details below.

6. Cookies

Our website uses cookies to keep you logged in to the Customer Portal, remember preferences, and understand site usage. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are intended for adults who can enter into a purchase agreement for LPG delivery. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

• Email: admin@krammlpg.com
• Phone: (268) 562-4277
• Address: Factory Road, Gunthropes, St. Johns, Antigua